Terms & Conditions

Ordering, payment, delivery, cancellations and returns.

Last updated: 28 October 2026

1. About these terms

These terms apply when you buy from Flamwood Sweet Mart (“we”, “us”), 89 Buffelsdroon, Romario Complex, Wilkoppies, Klerksdorp, through this website. By placing an order you agree to them. They don’t take away any of your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

2. Orders, prices and stock

  • Prices are in South African rand (ZAR) and include VAT where it applies. The delivery fee, if any, is shown at checkout before you place your order.
  • Your order is accepted once we confirm it, usually on WhatsApp. If an item is out of stock, we’ll offer you a replacement, or remove it and refund you for it.
  • Product photos are for illustration. Packaging may differ slightly from what’s shown.
  • If a product is listed at a clearly wrong price, we’ll contact you before going ahead. You can then pay the correct price or cancel for a full refund.
  • Specials are valid while stock lasts or until the date shown.

3. Payment

  • Depending on the options shown at checkout, you can pay online by card, by EFT, or when you collect in store.
  • Card payments are processed by a secure third-party payment provider. We never see or store your full card details.
  • For EFT, use your order number as the reference. We start preparing your order once the payment reflects in our account.

4. Collection and delivery

  • Collection: collect your order free of charge at our shop, 89 Buffelsdroon, Romario Complex, Wilkoppies, Klerksdorp. We’ll WhatsApp you when it’s ready. Please bring your order number.
  • Local delivery: available to the areas listed at checkout, with the fee and any minimum order shown there. Orders are usually delivered the same or next working day, and we’ll WhatsApp you to confirm a time.
  • Courier: we courier anywhere in South Africa for the fee shown at checkout, and send you the tracking details once your parcel is dispatched. Delivery times depend on the courier and your location.
  • Please make sure your address and cell number are correct. If a delivery can’t be completed because the address is wrong or no one is available, we’ll contact you to rearrange it, and a second delivery fee may apply.
  • Chocolate can melt in hot weather. Please make sure someone can receive your order and keep it somewhere cool.

5. Cancellations

  • You can cancel your order free of charge until it has been packed or dispatched. Just WhatsApp us on 076 477 6647 or 061 541 9302 with your order number. If you’ve already paid, we’ll refund you in full.
  • Custom or made-to-order gift baskets can’t be cancelled once we’ve started making them.
  • We may cancel an order if an item is unavailable, a price was listed in error, or we can’t confirm payment. If we do, we’ll refund anything you’ve paid in full.
  • Because our products are perishable food, the 7-day cooling-off period for online purchases doesn’t apply to them once they’ve been delivered or collected.

6. Returns and refunds

  • Damaged, faulty or wrong items: please let us know as soon as possible, ideally on the day you receive your order, with your order number and a photo. We’ll replace the item or refund you. If the whole order is affected, we’ll refund the delivery fee too.
  • Expired or defective products: you’re entitled to a replacement or refund under the Consumer Protection Act.
  • Change of mind: for food safety reasons, we can’t take back opened or perishable items that aren’t faulty. If you contact us first, unopened, non-perishable items in their original condition may be exchanged within 7 days.
  • Approved refunds are paid within 10 working days, back to the card you paid with or by EFT to your bank account.

7. Your account

If you create an account, keep your password private. You’re responsible for orders placed using your account. You can ask us to close it at any time.

8. Allergies and liability

Many of our products contain, or may contain, milk, nuts, gluten, soy and other allergens. Always check the manufacturer’s packaging before eating. To the extent the law allows, we aren’t liable for indirect losses, and our liability for any order is limited to the amount paid for it.

9. Changes

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it. These terms are governed by the laws of the Republic of South Africa.

10. Contact us

WhatsApp us on 076 477 6647 or 061 541 9302, or visit us at 89 Buffelsdroon, Romario Complex, Wilkoppies, Klerksdorp. See also our Privacy & Cookie Policy.